Dispute Case 2

Dear valued buyers,

Please spend a few minutes to read on the T&Co. carefully.

I knew that there are few buyers, who haven't receive their packages which I sent out on Sept. 28 by regular shipping. First of all, I'm sorry that I have no idea what happen to those packages. Besides that, it is pretty hard to trace and track where those packages are, because tracking number is not provided for regular mail. To be safe, buyers can always choose to use registered shipping.

I'm a serious contact lens seller. I even emailed to every buyer a proof of shipment - photo of his/her package, contact lenses and tracking number (for those who chose registered mail as their shipping method). I already did what I suppose to do, and anything happen after the shipment is totally out of my control as those packages are carried out by shipping company.

Thank you very much.

Dispute Case

To Sunshine Yang:

This is not my fault, and it was you who order the wrong lenses from me and now you request me for refund/exchange. I can do that for you if you haven't open the vials. Since you already open, it is not hygiene, and no-one would like to buy them. This is your first-time ordering circle lenses, but you should have know non-prescription is 0.00 instead of -1.00. There are term and regulations on my business site. If this is my wrong, I'll 100% be responsible for that. Hope you understand. I'm sorry for your losses.

If you wanna give me bad comment and asking people not to buy from me, hm, I couldn't do anything. You have the freedom of speech, but if you state/say/publish something that is incorrect, you will be possible sue for defamation.

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Point 1: She ordered the wrong items.

Point 2: She requested for refund/exchange AFTER she had opened the vials (of the lenses).

Yes, she told me that she'd just open and haven't wear it, but dear, no-one would like to them in such condition.

Point 3: She scolded me and claimed that I talked bullshit to her as the excuse of not refund/exchange new pair to her. Under our T&Co. #6, we do not accept exchange due to buyers order wrong prescriptions of lenses. But, the main reason is in point number 2

I'm a seller, and I suppose to take care of my buyers' item and provide them good services. But in this circumstance, we knew that 'once open, it considers sold', therefore I'm really sorry that I could not fulfill her request.

She already deleted me, I don't know why.

*Please forgive me for the bad publicity

She commented on my photo.

Sunshine Says wrote at 00:51 on 08 August 2010 Can I order that? Where is your order form? Free shipping? Delete

Sunshine Says wrote at 00:52 on 08 August 2010 and I wanna order this: Price: $14.99* Geo Ck-107 (-1.00) x last pair Delete

A Lym Circle Lens wrote at 01:14 on 08 August 2010 yes dear~ Ck107(-1.00) is $14.99 inclusive shipping fee. can i have you email? i wanna send you the order form.

Between Sunshine Says and You

A Lym Circle Lens 17 August at 02:19

Sorry, but no one would buy the opened lenses from me. If this is my fault, yes, I'll refund you or send you the correct ones.
Hope you understand.

In our T&Co.
#6 We do not accept exchange due to buyers order wrong prescriptions of lens. Hence, please check carefully before ordering.

17 August at 02:40

LOOK ITS MY FIRST TIME ORDERING LENS. AND I DIDNT KNOW THAT THIS LENS WAS PRESCRIBED. WELL YOU KNOW WHAT. I AM GOING TO GIVE YOU A BAD FEEDBACK AND I WILL TELL PPL NOT TO BUY YOUR ITEMS. YOU ARE FULL OF SHIT. IF YOU ARE NOT GOING TO REFUND ME, I AM GOING TO SEND BUSINESS BUREAU ON YOU TO MALAYSIA. AND TRUST ME, THERE WILL BE LAW SUITS.

*The following message is being hidden due to vulgar post*